Shipping & Policies


-We only accept returns or exchanges if merchandise is in its original, unopened, and unused condition and if the product received was in a damaged condition.

-If you cancel your order before it has been shipped out (we ship within 5- 6 days from receiving your order), you will not be charged any cost.

-Returns or exchanges must be made within 7 days of your receipt or online order date for a refund.

-We will process the refund due to you within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.   Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the order.  Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.

    -For exchanges or returns kindly email us on or  call +201224444711 from 9am-4pm (Egypt Standard Time),  Sun-Thursday  and provide us with your order number to arrange the return procedure.